At Silverline Synergy Solutions, we strive to ensure your satisfaction with our products and services. However, we understand that issues may arise, and we are here to assist. Please read our return and refund policy carefully.
1. Return
Eligibility for Returns:
- Products must be returned within 14 days of delivery.
- Products must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase (invoice or receipt) is required.
Non-Returnable Items:
- Customized or special-order items.
- Products damaged due to misuse or negligence.
- Opened or used consumables and adhesives.
Return Process:
- Contact our Customer Support team via [insert contact details] to initiate a return request.
- Once approved, ship the product back to us using a reliable courier service. The return address will be provided during the approval process.
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
2. Refunds
Refund Eligibility:
- Refunds are applicable for products that meet the return criteria.
- Defective or incorrect products reported within 48 hours of delivery are eligible for full refunds or replacements.
Refund Process:
- Once we receive and inspect the returned product, we will notify you of the refund status.
- Approved refunds will be processed within 7 business days using the original payment method.
Partial Refunds:
In some cases, partial refunds may be granted (e.g., items not in original condition or missing parts).
3. Exchanges
Exchanges are available for defective or damaged items.
Contact us within 48 hours of delivery to arrange an exchange.
4. Cancellations
Orders can be canceled within 24 hours of placement without penalties.
After 24 hours, cancellations may incur a processing fee.
5. Contact Us
For any return or refund inquiries, please contact:
Email: admin@silverlinesynergy.com
Phone: 07068158568
Address: 14 Okeola Street Agbowo Ibadan Oyo state.
We value your trust and are committed to resolving any issues promptly and professionally. Thank you for choosing Silverline Synergy Solutions as your excellent building partner.